Our main goal is to satisfy the needs of our furry customers! If you feel you have received a defective item, please contact us within seven (7) days of receipt of your order and we will do everything we can to make it right.
Instructions for Returns:
Send an email to Help@FidosFave.com within seven (7) days upon receipt of the item.
Please include the following in your email:
- Order Number
- Item Name
We reserve the right to refuse a refund or exchange if the conditions below are not met:
- Items have been used and/or altered.
Note: You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are exchanging an item, you will be responsible for the shipping of a reorder.